Can I cancel my order?
You can cancel your order within 24 hours of order through the My Order section. You can also write to us at hello@flowersandribbon.com.
**Flowersandribbon reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange through My order section or the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.
Shipping
What is the cost of shipping?
We charge Convenience Fee, which comprises –
(a) Packaging & Delivery Fee
₹70/- for order value upto ₹499/-
₹20/- for order value above ₹500/- upto ₹999/-
Free delivery for all the orders above ₹1000/- and above
(b) Additional Fee
Chargeable to the customers with higher return records, to ensure hassle-free return experience, additional cost of logistics and customer support engagement. This additional fee can be chargeable ‘nil’ upon reduction in returns per order.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for international orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at hello@flowersandribbon.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you can track the order from the My Order section.
You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location.
